Terms of Service

1. Who we are

These Terms of Service (“Terms”) are an agreement between you and Star Ride Group LLC, doing business as Star Ride Worldwide Logistics (“Star Ride”, “we”, “us”, “our”), a Florida limited liability company with its registered business address at 201 S Biscayne Blvd, 28th Floor, Room 2812, Miami, FL 33131, United States.

They govern your use of starridegroup.com, any reservation you make with us, and our text messaging programme. By booking with us, using this site, or agreeing to receive our messages, you accept these Terms. If you do not accept them, please do not use the service.

If you book on behalf of someone else, you confirm that you are authorised to do so and that you have made them aware of these Terms.

2. Eligibility

You must be at least 18 years old to make a reservation or to consent to receive text messages from us. Minors may travel with us when the booking is made and supervised by a responsible adult.

3. Reservations

A reservation request is not a confirmed booking. A booking is confirmed only when we issue a written confirmation, which will carry a booking reference. Until you have that confirmation, no vehicle is held for you.

You are responsible for the accuracy of the details you give us — dates, times, addresses, flight numbers, passenger counts and contact numbers. We plan vehicles and chauffeurs against those details, and we are not liable for a service failure caused by information that was wrong or incomplete when you gave it to us.

Passenger and luggage capacity is set by the vehicle assigned. If the party or the luggage exceeds what was booked, we may be unable to carry it, and additional charges or an additional vehicle may apply.

4. Rates and payment

Rates are quoted at the time of booking. Unless your quote says otherwise, it may not include tolls, parking, airport fees, permits, waiting time beyond any included grace period, additional stops, or gratuity. Charges incurred during the trip are billed afterwards.

You authorise us to charge the payment method on file for the booking and for any charges properly incurred under these Terms. Where a third-party reservation or payment provider processes the transaction, that provider’s terms also apply to the payment itself.

5. Cancellations and changes

Cancellations and changes must be made in writing or by calling dispatch, and take effect when we acknowledge them. Because vehicles and chauffeurs are held against your booking, cancellation charges may apply depending on how close to the pickup time you cancel.

A no-show — where no passenger appears at the agreed pickup point and we are unable to reach you — may be charged in full.

6. Conduct in our vehicles

We ask that passengers travel safely and lawfully. Smoking and vaping are not permitted in our vehicles. Illegal substances are not permitted. Passengers must wear seatbelts where fitted and must follow reasonable instructions from the chauffeur on matters of safety.

The chauffeur may refuse to begin or may end a trip where they reasonably believe that continuing would be unsafe, unlawful, or would expose them or the vehicle to harm. Where that happens, the booking may be charged in full.

You are responsible for damage or soiling caused by your party beyond ordinary use, and for cleaning or repair costs and the loss of use of the vehicle while it is out of service.

7. Delays and events outside our control

We plan carefully and build in margin, but road, weather, airport and traffic conditions are not within our control. We are not liable for delays, missed flights, missed connections or missed appointments caused by circumstances beyond our reasonable control, including traffic, weather, road closures, accidents, civil disruption, acts of government, strikes, mechanical failure, or an event of force majeure.

Where we cannot perform a booking, we will tell you as soon as we can and will either arrange a suitable alternative or refund what you paid for the affected service.

8. Chauffeurs and affiliate operators

We operate directly in our home markets and, outside them, through a vetted network of affiliate operators. Where an affiliate carries out your trip, we remain your point of contact and we hold the booking, but the trip is performed by that operator and may be subject to their licensing, insurance and local regulatory requirements.

9. Text messaging terms

The programme

Star Ride Worldwide Logistics operates a text messaging programme for clients and prospective clients. Messages relate to your ground transportation: booking confirmations, chauffeur and vehicle details, en-route and arrival notices, pickup changes, flight delay adjustments, and replies from our dispatch team.

We do not send marketing or promotional text messages. Every message we send relates to a specific booking.

We also text the chauffeurs and affiliate operators carrying out a trip, with pickup details and timing changes, and they report progress back to dispatch the same way. If you drive for us or operate with us, that dispatch messaging is part of working with us, and these terms apply to it — including your right to reply STOP.

How you join

We send messages only to people who have opted in. You may opt in by ticking the text message box on our reservation page and giving us your mobile number, by giving your number and agreeing to texts while speaking with our dispatch team, or by texting us first. The box on our website is never ticked for you, and you can complete a booking without ticking it.

Consent to receive text messages is not a condition of booking with us, or of any purchase.

Message frequency and cost

Message frequency varies and depends on your bookings and how you interact with us. Message and data rates may apply. Check with your mobile carrier if you are unsure what your plan covers.

Opting out, and getting help

Reply STOP to any message from us to stop receiving texts. We will send a single confirmation that you have been unsubscribed, and will send nothing further to that number other than a reply confirming a later opt-in. To rejoin, reply START. Reply HELP for help, or contact us on +1 833‑782‑7743 or at info@starridegroup.com.

Carriers and delivery

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier’s network and on your device, and we cannot guarantee that any individual message will arrive. Because of that, do not rely on text messages alone for time-critical arrangements — call dispatch, which is open 24/7.

Your number

You confirm that the mobile number you give us is yours, or that you are authorised to receive messages at it. If your number changes or is reassigned, tell us, so we do not message someone who has not agreed to hear from us.

How we handle your number is set out in our Privacy Policy. In short: no mobile information is shared with third parties or affiliates for marketing or promotional purposes, and your opt-in is never sold or passed on.

10. Lost property

Tell us as soon as you can if you leave something behind, and we will make reasonable efforts to recover and return it. We cannot accept responsibility for property left in a vehicle, and return postage or courier costs are yours.

11. This website

The content of this site — text, images, the Star Ride name, logo and marks — belongs to us or our licensors, and may not be copied or reused without our permission. Event names and third-party marks appearing on this site belong to their respective owners, and their appearance does not indicate affiliation or endorsement.

Our reservation form and our review widget are provided by third parties and are subject to their own terms. We are not responsible for the content or practices of sites we link to.

We work to keep the site accurate and available, but we do not guarantee that it will be uninterrupted, error-free, or that descriptions, vehicles or availability shown are current at any given moment.

12. Disclaimers and limitation of liability

We provide our services with reasonable skill and care. To the fullest extent permitted by law, and except where liability cannot lawfully be excluded, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost business, or missed flights, connections, appointments or events.

To the fullest extent permitted by law, our total liability arising out of or relating to a booking is limited to the amount you paid for the affected service.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

13. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, from your misuse of the service, or from damage caused by your party.

14. Privacy

Our Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices you have. It forms part of these Terms.

15. Changes to these terms

We may update these Terms as our service or the law changes. The effective date at the top of this page always shows the current version. The Terms that apply to your booking are the ones in force when the booking was confirmed.

16. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. The courts located in Miami-Dade County, Florida have jurisdiction over any dispute, and you and we each consent to that jurisdiction.

17. Contact us

For any question about these Terms:

• Star Ride Group LLC
  d/b/a Star Ride Worldwide Logistics
• Email — info@starridegroup.com
• Phone — +1 833‑782‑7743, dispatch open 24/7
• Address — 201 S Biscayne Blvd, 28th Floor, Room 2812,
  Miami, FL 33131, United States