Privacy Policy

1. Who we are

Star Ride Group LLC, doing business as Star Ride Worldwide Logistics (“Star Ride”, “we”, “us”, “our”), provides chauffeured ground transportation for private clients, executives, touring artists, talent and the teams that move them. We are based in Miami, Florida and operate worldwide.

This policy applies to starridegroup.com, to our reservation and dispatch operations, and to the phone calls, emails and text messages we exchange with you.

Our registered business address is 201 S Biscayne Blvd, 28th Floor, Room 2812, Miami, FL 33131, United States.

2. Information we collect

Information you give us

• Identity and contact details — name, mobile and landline numbers, email address, and the company or management you travel under.
• Trip details — pickup and drop-off locations, dates and times, flight numbers, party size, vehicle preferences, and any instructions you give dispatch.
• Service preferences — accessibility needs, child seat requirements, preferred routes or hold points, and similar notes that let us run the booking properly.
• Payment information — handled by our reservation provider and payment processors. We do not store full card numbers on our own systems.
• Correspondence — what you tell us by phone, email or text, including recordings or logs where we make them.

Information collected automatically

• Server logs — IP address, browser type, referring page, and the pages and times requested, recorded by our hosting provider.
• Device and browsing data — screen size, operating system and similar technical details that let the site render correctly.

Information from others

• Whoever books on your behalf — a tour manager, assistant, agency or production company may give us your name, number and itinerary so we can carry out the booking.
• Our reservation platform — booking records created through the online reservation system.
• Review platforms — if you leave a review, we receive what you publish there.

3. How we use information

We use personal information to:

• take, confirm, schedule and run your reservation;
• dispatch a chauffeur and vehicle, and keep you informed while a trip is live;
• reach you about a booking — arrival, delay, change of plan, or a question only you can answer;
• take payment, issue receipts and keep accounting records;
• answer enquiries and provide customer support;
• maintain safety, resolve incidents and handle insurance or liability matters;
• comply with law, licensing and regulatory obligations;
• improve our service, routes and operations; and
• send marketing messages by email where you have asked to receive them, and only until you tell us to stop. We do not market by text message.

We do not sell personal information, and we do not share it with third parties for their own independent marketing.

4. Text messaging and SMS

What we send

If you give us your mobile number, we may send you text messages about your transportation — booking confirmations, chauffeur and vehicle details, en-route and arrival notices, pickup changes, flight delay adjustments, and replies from our dispatch team. These are service messages relating to a booking you have made or asked about.

We do not send marketing or promotional text messages. Every text message we send relates to a specific booking. Your mobile number is never used to advertise to you, and agreeing to texts is never a condition of booking with us.

Messages to chauffeurs and operators

We also text the chauffeurs and affiliate operators carrying out a trip — pickup details, timing changes, and progress back to dispatch. Those messages are how a booking is run, and the same rules apply: the numbers are used for dispatch only, never for marketing, and never shared for anyone else’s marketing. Chauffeurs and operators agree to this messaging as part of working with us, and can stop it the same way, by replying STOP.

How you consent

We send text messages only to people who have asked to receive them.

The main way to opt in is on this website. Before the reservation form opens, we ask you to tick a box to receive text messages and to give the mobile number you want them sent to. The box is never ticked for you, and you can complete a booking without ticking it. When you do tick it, we record the date and time, the number you gave, and the exact wording you agreed to.

You can also opt in by giving your number and agreeing to texts while speaking with our dispatch team, or by texting us first. Where someone books on your behalf, we rely on them having your permission to give us your number for this purpose.

Message frequency and cost

Message frequency varies and depends on your bookings and how you interact with us. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.

How to stop messages, and how to get help

You can opt out at any time by replying STOP to any message from us. We will send one confirmation that you have been unsubscribed and will send no further texts to that number, other than a reply confirming a later opt-in. To rejoin, reply START. For help, reply HELP, call us on +1 833‑782‑7743, or email info@starridegroup.com.

Sharing of mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and messaging delivery providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

In plain terms: we use your mobile number to run your transportation and to talk to you. We pass it only to the service providers who make that possible — our reservation platform and our messaging carrier — and they may use it only to perform that work for us. Your opt-in to our text messages is never sold, rented, shared or passed to anyone else for their own marketing.

5. How we share information

We share personal information only as described below, and only to the extent needed.

If our business is sold or reorganised, personal information may transfer as part of that transaction. We would tell you before your information became subject to a different privacy policy.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

6. Cookies and tracking

This site uses very little tracking. We do not run advertising pixels and we do not operate an analytics suite that profiles you across sites. What does load:

• Adobe Fonts serves the typefaces this site is set in, and receives your IP address in order to deliver them.
• Trustpilot provides the review widget on our service pages and may set cookies in your browser. It is not loaded on this page.
• Our reservation widget may set cookies needed to carry a booking through to completion.
• Your browser’s own storage is used to remember which section of the site you chose, so we can take you back to it.

You can block or delete cookies in your browser settings. Doing so may stop the reservation widget from working.

7. How long we keep it

We keep booking and trip records for as long as needed to run the service and then to meet tax, accounting, insurance and legal obligations — generally several years after your last booking. We keep text message opt-in and opt-out records — for clients and for chauffeurs alike — for as long as we operate the messaging programme and for a reasonable period afterwards, because we are required to be able to evidence consent. When information is no longer needed, we delete it or make it anonymous.

8. Security

We use reasonable administrative, technical and physical safeguards to protect personal information, and this site is served over an encrypted connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by law.

9. Your choices and rights

You can, at any time:

• Stop text messages — reply STOP to any message, or contact us.
• Stop marketing email — use the unsubscribe link, or contact us.
• Ask what we hold — request a copy of the personal information we have about you.
• Correct it — ask us to fix anything inaccurate.
• Ask us to delete it — subject to records we are required to keep.
• Object or restrict — ask us to stop or limit a particular use.

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act or the Florida Digital Bill of Rights, including the right to know what is collected, to delete it, to correct it, and to opt out of sale or sharing. We do not sell or share personal information, so there is nothing to opt out of in that respect. We will not discriminate against you for exercising any privacy right.

To make a request, contact us using the details below. We will verify your identity before acting, and will respond within the time the applicable law allows. You may use an authorised agent where the law permits.

10. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13. Where a child travels with you, we collect only what we need to carry them safely, and only from the adult making the booking. If you believe we hold information about a child that we should not, contact us and we will delete it.

11. Visitors outside the United States

We are based in the United States, and information we collect is processed there. If you contact us or book with us from another country, you understand that your information will be transferred to and handled in the United States, where data protection law may differ from the law where you live.

12. Changes to this policy

We may update this policy as our service or the law changes. The effective date at the top of this page always shows the current version. Where a change materially affects how we handle your information, we will give you notice by a reasonable means before it takes effect.

13. Contact us

For any question about this policy, or to make a privacy request:

• Star Ride Group LLC
  d/b/a Star Ride Worldwide Logistics
• Email — info@starridegroup.com
• Phone — +1 833‑782‑7743, dispatch open 24/7
• Address — 201 S Biscayne Blvd, 28th Floor, Room 2812,
  Miami, FL 33131, United States